FAQs
Welcome to our Woofs & Whiskers FAQ page! We know you might have some questions, so we've compiled the most common ones to help you out! If you can't find what you're looking for, don't hesitate to reach out to us at support@woofs&whiskers.com. We're always here to lend a paw! 🐶💌
🛍️ Ordering & Payments
How do I place an order?
Placing an order is super easy! 🛒 Simply browse our shop, select the products you love, add them to your cart, and proceed to checkout. You'll receive a confirmation email as soon as your order is placed. 📧
What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment options. 💳✨
Can I modify or cancel my order?
Once your order is placed, we work quickly to get it shipped to you! 🚚 However, if you need to make changes, contact us at support@woofs&whiskers.com within 24 hours, and we'll do our best to assist you. 🐾
🚚 Shipping
How long does shipping take?
- USA: Standard shipping takes 3 to 5 business days. 🇺🇸💨
- International: Orders typically arrive within 7 to 15 business days, depending on your location. 🌍✈️
Do you offer free shipping?
Yes! 🐕 We offer free shipping on orders over $50 within the USA. For orders under $50, a flat rate of $4.99 applies. 🎉
How can I track my order?
Once your order ships, we’ll send you an email with a tracking number so you can follow your package’s journey to your doorstep! 📦👀
📦 Returns & Exchanges
What is your return policy?
We want you and your pet to be thrilled with your purchase! 🐾 If for any reason you’re not, you can return your items within 30 days of delivery. Items must be in unused, original condition. Contact us at support@woofs&whiskers.com to start the process. 🔄
How long do refunds take?
Once we receive and inspect your return, we’ll process your refund within 5 to 7 business days. The funds should appear in your account shortly after. 💳💸
Can I exchange an item?
Absolutely! 🐕 If you need a different size, color, or product, simply reach out to us, and we’ll be happy to assist with an exchange. 🎁✨
🐾 Products
Are your products safe for pets?
Yes! All of our products are designed with the safety and happiness of your furry friends in mind. 🐶🐱 We carefully select high-quality items that we’d use for our own pets. Your pet's health and happiness are our priority! 🐾💖
Do you sell eco-friendly products?
We love our planet as much as we love pets! 🌱🐾 That's why we offer a selection of eco-friendly products made from sustainable materials. Look for the 🌍 symbol on our product pages to find these items. ♻️
How do I choose the right size for my pet?
We know every pet is unique! 🐕💪 Check out our detailed size guides on each product page to help you choose the perfect fit. If you're still unsure, feel free to email us – we’re happy to help! 📏✨
🐾 General Questions
How do I contact customer service?
We’re here to help! For any questions, concerns, or just to say hi, you can reach us at support@woofs&whiskers.com. We’ll get back to you as soon as possible! 📧🐾
Do you offer gift cards?
Yes! 🎁🐾 Gift cards are the purr-fect present for pet lovers! You can purchase them directly on our website in various amounts. 💳✨
We hope this FAQ section answered all your questions! 🐾💡 If you still need assistance, don't hesitate to contact us at support@woofs&whiskers.com – we’re always happy to help! 🐕🐱💖