Shipping & Returns

At Woofs & Whiskers, we want to make sure that your shopping experience is as smooth and tail-wagging as possible! Below, you'll find everything you need to know about our shipping and returns process. 🐕📦💨

Shipping Information 🌍✈️

📦 Domestic Shipping (USA)

We’re excited to get your pet goodies to you quickly! For orders within the United States, shipping typically takes 3 to 5 business days. Whether you're in New York City or the middle of the countryside, we’ll make sure your furry friend’s new favorite item gets to you ASAP! 🐾✨

🌎 International Shipping

For our global pet lovers, we ship worldwide! 🌍 International orders usually take 7 to 15 business days to arrive, depending on your location. Wherever you are, we’re here to spread the love to pets everywhere! 🐶🌏🐱

Shipping Rates 💰

  • USA: Free shipping on all orders over $50! 🛍️🎉
    Orders below $50 will have a flat shipping fee of $4.99.

  • International: Shipping rates vary by destination. The exact shipping cost will be calculated at checkout.

Order Tracking 📦👀

Once your order is shipped, you'll receive a confirmation email with a tracking number so you can follow your package's journey to your doorstep! If you have any questions or don’t receive your tracking info, feel free to reach out to us at support@woofs&whiskers.com – we’re always happy to help! 📧🐾

Returns & Exchanges 🐾🔄

At Woofs & Whiskers, we want both you and your pets to be 100% satisfied with your purchase. If something isn’t quite right, we’ve got you covered! Here's how our returns and exchanges work:

  • Return Window: You have 30 days from the date of delivery to return or exchange your item(s).
  • Condition: Items must be in their original, unused condition with tags still attached.
  • Process: To initiate a return, please contact us at support@woofs&whiskers.com with your order number and reason for return. We’ll guide you through the simple process. 🐕📬

Refunds 💳

Once we receive your returned item(s) and verify their condition, we’ll process your refund. Please allow 5 to 7 business days for the refund to appear in your account.

Exchanges 🔄🐾

Need a different size or color? No worries! Simply contact us, and we’ll help with the exchange process to ensure you and your pet are happy. 🐶👕

Questions? We’re Here to Help! 🐾💬

If you have any questions or concerns about your order, don’t hesitate to reach out to our friendly team at support@woofs&whiskers.com. We’re always happy to assist you and make sure your experience is nothing short of purr-fect! 😸📧

Thank you for shopping with us at Woofs & Whiskers! We’re paws-itively thrilled to have you and your furry friends as part of our family! 🐾💖